CVS Expands MinuteClinic Virtual Video Visits (2024)

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by Bruce Brown | October 28, 2019 | Medical | 6 comments

CVS Expands MinuteClinic Virtual Video Visits (1)

Virtual healthcare takes many forms, which is a good thing because diverse patient communities cannot be served well by a single model. Whether you call it telehealthcare, telemedicine, or perhaps most accurately “remote healthcare,” distinct populations come with varying needs and challenges. We’ve written about Addison Caregivers‘ virtual caregivers for the elderly and chronically ill, for example. We also noted American Wells’ 2019 survey which indicated physicians show increased willingness to adopt telehealth.

CVS Health recently announced the expansion of its MinuteClinic virtual Video Visit program to Michigan, Pennsylvania, and South Carolina. People can now seek care via Video Visits in 39 states for patients two years and older. CVS in-store MinuteClinics in 34 states offer in-store medical care for minor injuries, minor illnesses, screenings and monitoring, skin conditions, and more. The clinics accept most insurance plans, according to CVS.

MinuteClinic Video Visits do not require patients to leave home, a significant convenience for populations such as older people, parents with multiple children at home, homebound patients, and people who have limited access to transportation. CVS physicians are available 24/7 365 days a year with an average 20-minute wait time. CVS charges $59 per Video Visit, payable by credit, debit, FSA, and HSA cards. CVS does not currently accept insurance coverage for Video Visits but expects to add insurance coverage in the near future.

MinuteClinic Video Visits run on a Teladoc virtual care technology platform and patients can access the visits through computers or mobile devices, including the CVS Pharmacy app.

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CVS Expands MinuteClinic Virtual Video Visits (2)

  1. CVS Expands MinuteClinic Virtual Video Visits (3)

    Sail Chickon July 10, 2020 at 7:59 pm

    Greedy company! The virtual appointment is only good for very few conditions. They will take your money and and tell you to see someone else! Basically they steal from you if it is not on their short list of simple problems but they don’t tell you what that list is, they just steal your money and say they will review your complaint with NO follow up. Use it for a UTI and that’s about it

    Reply

    • CVS Expands MinuteClinic Virtual Video Visits (4)

      Alfred Pooron July 13, 2020 at 8:23 am

      It sounds as if you have had a bad experience with telelhealth. The same can happen with an in-person visit with an internist or other doctor. Telehealth services have been a huge help to patients in this time of social distancing and isolation, and I believe that on balance, these services provide needed professional healthcare.

      Having said that, it makes sense to do some research before you commit to any healthcare service, either in person or online. For example, Urgent Care centers can be very helpful, but there are limits to what services they will provide. Find out in advance what a given service can and cannot do for patients so that you know whether or not it is an appropriate option for your health issue.

      All the best,

      Alfred Poor
      Editor, Health Tech Insider

      Reply

      • CVS Expands MinuteClinic Virtual Video Visits (5)

        Drew Shipmanon September 3, 2021 at 11:37 pm

        How much they pay you to say that Alfred?

        Reply

        • CVS Expands MinuteClinic Virtual Video Visits (6)

          Alfred Pooron September 5, 2021 at 9:36 am

          Drew, from the assumptive tone of your question, I’m not sure that you’ll accept my answer. But for the benefit of anyone else who might be reading this, as it clearly states on our site, we do not publish submitted content or links of any sort, either paid or unpaid. All the posts on Health Tech Insider are written from scratch by me or one of our writers (and edited by me). We do not reprint press releases or other submissions from companies. And we always try to add some original analysis to help readers understand the context and implications of the news items that we present.

          We do get paid for running banner ads on our site — sometimes as direct payments, sometimes through affiliate links — and we provide other promotional services for fees as well. We include banner ads in our weekly newsletter, and we occasional will send a sponsored email to our subscriber list.

          I’d be happy to explain the editorial value of particular this post from nearly two years ago if you’re interested.

          All the best,

          Alfred Poor, Editor
          Health Tech Insider

          Reply

      • CVS Expands MinuteClinic Virtual Video Visits (7)

        deanna whatleyon December 30, 2021 at 4:28 pm

        still waiting it been longer than 20 minutes

        Reply

  2. CVS Expands MinuteClinic Virtual Video Visits (8)

    Don January 6, 2022 at 5:06 pm

    Horrible!

    I requested a video visit at 5am. I waited all day no doctor ever showed up in the virtual waiting room nor did I hear back from anyone all day. I had to call customer care like 5 times to constantly check on the status and wait almost an hour just to speak with someone each time for them to tell me, I see your request in the system, we will alert your prior to your appointment and I didn’t hear from anyone all day. But they gladly took my payment at 5am.

    Reply

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CVS Expands MinuteClinic Virtual Video Visits (2024)

FAQs

What is the difference between telehealth and virtual visit? ›

Virtual care encompasses more technologies, including messaging platforms, mobile apps, and Artificial Intelligence powered bots that offer healthcare remotely. Focus: Telehealth places more of an emphasis on clinical services for diagnosing, treating, and monitoring medical conditions.

How can I improve my virtual visits? ›

When it comes to patient satisfaction in telehealth, you need to focus on making the entire experience enjoyable. Your patients should feel comfortable, welcome, safe, and valued. From first contact to ending each successful Telemedicine visit, the process must be smooth and easy.

What is the cheapest online doctor without insurance? ›

Frequently Asked Questions (FAQs) What Is the Cheapest Telemedicine Without Insurance? GoodRx Care provides care for $49, one of the lowest-priced options for anyone who doesn't have insurance. GoodRx Care offers a membership for even more savings, including $19 visits and more than 1,000 medications under $10.

Why are virtual visits good? ›

While you may need to see your health care provider in person sometimes, telehealth has many benefits. It keeps you and others from getting sick by being close to each other. You can see your health care provider anywhere: home, work, or even your car.

Is telehealth a phone call or video? ›

Telemedicine is a general term that covers all of the ways you and your doctor can use technology to communicate without being in the same room. It can include: Phone calls or video chats where you talk live with your health care provider.

What are the disadvantages of telehealth? ›

Disadvantages include a lack of access to technology, a lack of technical literacy, the cost of telehealth for low-income people, and privacy concerns. There are also limitations to the types of conditions that telehealth can and cannot treat.

How can I get the most out of my telehealth? ›

Choose a well-lit space and avoid sitting with your back to a window as that can darken your image. Make sure the web camera is at eye level so your provider can see you clearly. Ask questions. Don't be shy in front of the camera, this is your time with your provider.

What equipment do you need to access telehealth? ›

What do I need to connect to my telehealth appointment? For most telehealth visits, you need a device that has video and sound. This could be a computer, smartphone, or tablet.

Can I get a prescription online without seeing the doctor? ›

Telemedicine helps you access healthcare easier — through online access. It lets you have a medical visit and get a prescription online without having to see a provider in person. With telemedicine, an online provider can review your medical history, check your symptoms, and treat you.

Is there a free telehealth app? ›

Free Telehealth Software App. Jump into the future of healthcare with Carepatron's telehealth platform. It's like having a doctor in your pocket but without the need for pockets! Our platform is designed to make healthcare accessible, secure, and free.

Is Teladoc worth it? ›

Overall my experience with Teladoc has been positive. Each time I've needed to call, interactions with the doctors have always been beneficial/helpful. Getting set up is easy. Once you sign up and create an account, the process of scheduling a call is seamless.

Are telehealth and virtual visit the same thing? ›

Virtual care includes not only telehealth services but also other forms of digital healthcare, such as online appointments, remote patient monitoring, and virtual visits with doctors or other healthcare providers. Virtual health encompasses all things in Telehealth and Digital Health.

Do younger or older doctors get better results? ›

While physicians with decades of experience offer invaluable perspective to the practice of medicine, some studies show that younger physicians are more likely to meet certain key competencies compared with older physicians, partially due to their proximity to residency and training, which can result in better patient ...

What are the three types of telehealth? ›

In contrast, patient-to-doctor medical care is a growing market, and patients can reach physicians via direct-to-consumer services via telemedicine. The 3 types of telemedicine services are synchronous, asynchronous, and remote monitoring. Synchronous refers to the delivery of health information in real time.

What is the difference between digital and telehealth? ›

While telemedicine primarily focuses on providing remote medical care, digital health emphasizes engaging patients in their care. This can include tools like patient portals that allow patients to access their health information, track their progress, and communicate with their care team.

What is virtual visiting? ›

Virtual Visiting is the ability to connect patients and service users with their loved ones using devices such as tablets and smart phones and using platforms like NHS Near Me, WhatsApp and FaceTime as well as other similar types of technology.

Are teladoc and telehealth the same thing? ›

Telehealth is L.A. Care's new benefit that offers access to doctors by phone or video 24 hours a day, seven days a week. Teladoc® is the telehealth company that L.A. Care is working with to offer this care option when your primary care doctor is not available.

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