How do I tell if a debt collector is legitimate or a scam? | Consumer Financial Protection Bureau (2024)

The debt collector should provide information about themselves and their collection agency. This can be a helpful way to know more about the debt, as well as tell whether or not it’s a scam.

To verify a debt collector, ask them to provide:

  • Their name
  • Company name
  • Company street address
  • Telephone number
  • Professional license number, if your state licenses debt collectors

To help you verify this information, you can find out more information about the collector though your state attorney general and state regulator.

Learn more about what information debt collectors need to provide

Warning signs of a debt collection scam

Here are a few red flags signaling a debt collection call could be a scam:

Learn more about what debt collectors can legally say or do

If you have an issue with debt collection, you can submit a complaint to the CFPB.

How do I tell if a debt collector is legitimate or a scam? | Consumer Financial Protection Bureau (1)

How do I tell if a debt collector is legitimate or a scam? | Consumer Financial Protection Bureau (2024)

FAQs

How do I tell if a debt collector is legitimate or a scam? | Consumer Financial Protection Bureau? ›

How to Request Debt Verification. To request verification, send a letter to the collection agency stating that you dispute the validity of the debt and that you want documentation verifying the debt. Also, request the name and address of the original creditor.

How do I verify a collection agency debt? ›

How to Request Debt Verification. To request verification, send a letter to the collection agency stating that you dispute the validity of the debt and that you want documentation verifying the debt. Also, request the name and address of the original creditor.

What are the four questions to ask a collection agency? ›

What should I do when a debt collector contacts me?
  • The identity of the debt collector, including name, address, and phone number.
  • The amount of the debt.
  • What the debt is for and when the debt was incurred.
  • The name of the original creditor.
  • Information about whether you or someone else may owe the debt.
Oct 12, 2018

Will a debt collector text you? ›

A third-party debt collector is permitted to send you electronic messages including texts and emails. Each of these messages must include instructions for a consumer to opt out of receiving those types of messages. Messages must be sent at a reasonable time similar to the 8 a.m. to 9 p.m. limitation for phone calls.

Is the United Collection Bureau legitimate? ›

United Collection Bureau Inc. (UCB) is a legitimate debt collection agency that focuses on consumer debts. If UCB contacts you, the first thing you need to do is validate the alleged debt. After confirming the debt is yours, you can decide how to address the situation with UCB.

What proof must a debt collector provide? ›

But what must the creditor provide by way of documentation? At a minimum, it must produce: A copy of the original written agreement between the parties, such as the loan note or credit card agreement, preferably signed by you.

What debt collectors don't want you to know? ›

Debt collectors don't want you to know that you can make them stop calling, they can't do most of what they tell you, payment deadlines are phony, threats are inflated, and they can't find out how much you have in the bank. Furthermore, if you're out of state, they may have no legal recourse to collect.

What are 5 things debt collection agencies are not allowed to do as part of their efforts to collect debt? ›

Debt collectors cannot harass or abuse you. They cannot swear, threaten to illegally harm you or your property, threaten you with illegal actions, or falsely threaten you with actions they do not intend to take. They also cannot make repeated calls over a short period to annoy or harass you.

How to get rid of debt collectors without paying? ›

You can sue the debt collector for violating the FDCPA. If you sue under the FDCPA and win, the debt collector must generally pay your attorney's fees and may also have to pay you damages. If you're having trouble with debt collection, you can submit a complaint with the CFPB.

What do I need to know before calling a collection agency? ›

Make sure the debt is valid, and that it's yours

If you think the debt collector is in error, dispute it. Debt collectors are obligated to send you something called a “validation notice” within five days of contact you, which tells you the amount you may owe, the name of the creditor, and how to dispute the debt.

How do I know if I am being scammed by a debt collector? ›

These scammers can be very convincing, which is why you need to spot the signs of a fake debt collection:
  • They Ask for Info They Should Already Have.
  • They Won't Share Their Info with You.
  • They Threaten or Lie to You.
  • They Insist You Pay Right Now.
  • They Ask You to Pay by Untraceable Methods.

What's the worst a debt collector can do? ›

The worst thing they can do

If you fail to pay it off, the collection agency could file a suit. If you were to fail to show up for your court date, the debt collector could get a summary judgment. If you make an appearance, the collector might still get a judgment.

How long before a debt becomes uncollectible? ›

4 years

What happens if you never answer debt collectors? ›

If you continue to ignore communicating with the debt collector, they will likely file a collections lawsuit against you in court. If you are served with a lawsuit and ignore this court filing, the debt collection company will be able to get a default judgment against you.

Can I ignore debt collection agency? ›

Ignoring or avoiding a debt collector, though, is unlikely to make the debt collector stop contacting you. They may find other ways to contact you, including filing a lawsuit. While being contacted by a debt collector might feel overwhelming, talking with them can help you get more information about the debt.

Why is UCRB calling me? ›

Why does Ucrb keep calling me? Ucrb is likely trying to recover a debt, which is why they keep reaching out. The worst thing you can do is ignore them. You do not want to have the situation be escalated to another collection agency or to have them seek legal action for the debt.

Do collection agencies have to provide proof of debt? ›

Once the collection company gets the letter, it must stop trying to collect the debt until it sends you written verification of the debt, like a copy of the original bill for the amount you owe.

Can you dispute a debt if it was sold to a collection agency? ›

Can you dispute a debt if it was sold to a collection agency? Your rights are the same as if you were dealing with the original creditor. If you do not believe you should pay the debt, for example, if a debt is stature barred or prescribed, then you can dispute the debt.

What if a debt collector Cannot validate debt? ›

If the collection agency failed to validate the debt, it is not allowed to continue collecting the debt. It can't sue you or list the debt on your credit report. Why request validation, even if you're ready to pay and you know it's your debt? Simple.

Do debt validation letters really work? ›

Do Debt Validation Letters really work? Yes, they do. When a debt collector receives a Debt Validation Letter, they are legally required to provide validation of the debt. Debt Validation Letter's work best when they include a cease and desist clause that forces a lawsuit.

Top Articles
Latest Posts
Article information

Author: Aron Pacocha

Last Updated:

Views: 6491

Rating: 4.8 / 5 (48 voted)

Reviews: 87% of readers found this page helpful

Author information

Name: Aron Pacocha

Birthday: 1999-08-12

Address: 3808 Moen Corner, Gorczanyport, FL 67364-2074

Phone: +393457723392

Job: Retail Consultant

Hobby: Jewelry making, Cooking, Gaming, Reading, Juggling, Cabaret, Origami

Introduction: My name is Aron Pacocha, I am a happy, tasty, innocent, proud, talented, courageous, magnificent person who loves writing and wants to share my knowledge and understanding with you.